How to get out of a Sunrun contract: your do-it-yourself options
Most Sunrun customers have a lease or PPA. Your options depend on how it was sold and what the agreement says.
SolarExitDIY is independent and is not affiliated with, endorsed by, or sponsored by Sunrun. This page is general education, not legal advice. Last checked: November 11, 2026.
Where things stand
October 23, 2026
The Connecticut Attorney General announced settlements with Sunrun, Inc., Sunrun Installation Services, Inc., Elevate Solar Solutions and two salespeople. The state's July 2024 lawsuit alleged that consumers were signed to long-term solar contracts without their consent and that some systems did not work. The defendants did not admit liability.
Under that settlement, as described by the Attorney General's office, Sunrun must pay $300,000 to the state, notify affected Connecticut consumers, investigate fraud claims and respond within 60 days, and where a claim is substantiated offer options that can include cash payments, account credits, contract cancellation or system removal.
The office also said consumers who never received a copy of their contract, where Sunrun cannot show they did, may cancel. This applies to the Connecticut matter; read the release for who is covered.
The Texas Attorney General has also named Sunrun in a civil investigative demand about solar sales practices.
Who you actually owe
With a Sunrun lease or PPA, Sunrun (or a Sunrun-affiliated owner) owns the system and bills you each month. If you bought a system with a loan, a separate lender holds the loan. Your agreement names the owner and the party to send notices to.
Stopping payments can damage your credit and trigger default. The kit explains how to dispute in writing while you stay current.
What homeowners in this situation usually need to sort out
- An annual escalator that raises the payment every year.
- A bill that is higher than the savings you were shown.
- A system that underproduces, with or without a production guarantee.
- Selling or refinancing the home with a lease, PPA or UCC filing attached.
- A contract you do not remember signing, or never received a copy of.
What you can do yourself this week
- Download and save every document while you still can: contract, loan or lease agreement, disclosures, proposal, e-sign certificate, and utility bills from before and after installation.
- Work out whether you have a loan, a lease or a PPA, and who you send payments to.
- Send a written document request so you have the complete file.
- Compare what you were promised with what the paperwork says and what the system produces.
- Put your dispute in writing to the right party and keep proof of delivery.
- File complaints with the CFPB, your state attorney general and the contractor licensing board where they apply.
- If you are in Connecticut and your contract was sold by the people named in the settlement, read the Attorney General's release and use the claims contact it lists.
- Ask in writing for a complete copy of your signed agreement and the e-signature record, and for your buyout or prepayment figure.
Which parts of the kit apply
- Basics Kit: "What you signed", which explains leases and PPAs; the document request letter; and the complaint filing steps.
- Complete Kit: The notice of dispute and demand, the selling or refinancing special-situation section, and the decision guide for how companies respond.
If you would rather have someone read your paperwork, the Personalized Contract Audit gives you a written findings report on your own documents.
When to call a lawyer instead
- A foreclosure or collection lawsuit has been filed against you.
- You believe your signature was forged.
- There is active roof or electrical damage.
- A deadline in a bankruptcy or court notice is close.
- The amount in dispute is large and the company is represented by a lawyer.
In those cases the kit is not a substitute for a lawyer. Speak with a licensed attorney in your state.